Auto Repair FAQ | BW Auto Service Center Brentwood NY

Yes, we specialize in foreign auto repair — including BMW, Mercedes-Benz, Audi, Volkswagen, Toyota, Honda, Lexus, and more. Our certified technicians use advanced tools to handle complex diagnostics and repairs accurately.

Absolutely. We service most American makes and models including Ford, Chevrolet, Dodge, Jeep, and others. Whether you drive a car, truck, or SUV, we provide full-service care.

No. We do not offer transmission repair or replacement. If we diagnose a transmission-related issue, we’ll let you know right away and recommend a trusted local specialist. This helps us stay focused on what we do best.

We offer affordable diagnostic services using modern scan tools and hands-on testing. Prices vary depending on the issue, but we always explain the concern, the cause, and the correction before doing any repair work. You’ll know exactly what to expect.

It’s how we explain every repair:

• Concern: What the customer or vehicle is reporting (noise, light, issue).
• Cause: What’s actually causing the problem, based on diagnostics.
• Correction: What needs to be done to fix it, explained clearly and honestly.

No guesswork. No hidden fees. Just real answers.

We welcome walk-ins when availability allows, but appointments are recommended — especially for diagnostics or larger repairs. For the fastest service, call (631) 231-9000 and ask for Walter to schedule ahead.

Most oil changes are completed within 30 to 45 minutes. We’ll also check other basic systems and reset your service light if needed. Wait times may vary during peak hours.

Yes. We use quality OEM or OEM-equivalent parts that meet or exceed manufacturer specifications. This ensures the repair is reliable and maintains your vehicle’s performance and safety.

We accept most major credit cards and cash. If you have specific payment questions, feel free to call us directly.

While we don’t offer formal maintenance plans, we can help you track factory-recommended service intervals and advise you on when to return based on mileage, wear, and vehicle condition.